Accident Vehicle Recovery: What Information To Provide

After a collision, arranging vehicle recovery can be difficult because damage may affect whether the vehicle can roll, steer or be loaded normally. Providing clear information helps a recovery operator assess the requirement.

Start with safety

Follow police, emergency-service and insurer instructions where applicable. Do not attempt to move a damaged vehicle if doing so could put people or traffic at risk.

Describe the damage

Explain which areas are damaged and whether there is wheel, suspension, steering or bodywork damage. Tell the recovery operator if airbags have deployed or if the vehicle has lost a wheel.

Explain the vehicle's condition

Can it start? Can it roll? Can it steer? Can it brake? A vehicle that cannot roll or steer may require a different loading approach from a vehicle that can be driven onto a recovery vehicle.

Give the exact location

Provide the collection postcode and any access restrictions. If the vehicle is on a busy road, motorway or difficult-access location, make that clear.

Provide photographs

If it is safe to do so, photographs can help show the overall vehicle, damage and its position. They can be especially useful when requesting a quote.

VV247 provides accident recovery enquiries across Hampshire, subject to availability. Use Accident Recovery or Get a Recovery Quote to provide the details.