How To Prepare a Vehicle for Recovery

Good information can make a recovery enquiry easier to assess. Whether the vehicle has broken down, been involved in an accident or simply needs transporting, a few details can help identify the right recovery approach.

Vehicle details

Have the make, model and approximate year available. Tell the operator whether the vehicle is automatic or manual if relevant, and whether it starts, rolls and steers.

Location and access

Give the exact collection postcode and describe access to the vehicle. Mention underground car parks, narrow roads, steep driveways, locked compounds or restricted entrances where applicable.

Vehicle condition

Explain whether the vehicle is driveable, non-running, damaged or missing a wheel. Accident damage, seized brakes and damaged steering can affect loading requirements.

Photographs

Photos are particularly useful for damaged or non-running vehicles. Take them only when safe. A general view, the vehicle's position and close-ups of obvious damage can provide useful context.

Destination

If you need transportation rather than roadside assistance, provide the destination postcode and any access information at delivery. This helps the operator understand the complete journey.

VV247 provides vehicle recovery and transportation enquiries across Hampshire. Use the Get a Recovery Quote page to provide the relevant information.