Cancellation Policy

Last updated: 18 October 2026

This Cancellation Policy applies to bookings and service requests made with VV247 Recovery & Breakdown.

Customer cancellations

If you need to cancel a booking, please contact VV247 as soon as possible using the contact options on this website.

Before dispatch

Where a booking is cancelled before a recovery vehicle or operator has been dispatched, any cancellation charge will depend on the circumstances and any costs already reasonably incurred.

After dispatch

If a cancellation occurs after a vehicle or operator has been dispatched, a call-out, travel, waiting or other reasonable charge may apply because costs may already have been incurred.

On arrival

If the vehicle has arrived at the collection location, cancellation may be treated as a completed call-out where reasonable costs have been incurred.

Consumer rights

This policy does not remove or restrict statutory consumer rights. Where consumer cancellation rights apply, they will be handled in accordance with applicable UK law and the circumstances of the service.

Failure to provide access

If the customer is unavailable, provides incorrect location information or cannot provide reasonable access to the vehicle, the booking may be subject to applicable call-out, waiting or cancellation charges.

Refunds

Where a refund is due, it will normally be processed using the original payment method, subject to the payment provider and applicable law.

Changes to this policy

We may update this policy when our service arrangements or legal requirements change.